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MY EMPLOYERS AND CLIENTELLES
A THOUGHT
It’s wonderful to revisit the past, though not every memory is nostalgic some can drain your spirit to live. I find the present while learning valuable lessons from the past (so they’re not repeated), and focus on the future gives me a sense of closure, ownership, even drives me to move forward, and feels truly empowering.
Perhaps it's time to recite this daily mantra - that "enough is enough" - "no more being a victim, I'm retaking control of myself and my life"
Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Business Management/Administration, IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.
Affiliations :- Council/Network Member of Gerson Lehrman Group, Institute of Quality Malaysia, Auditor ISO 9000 IRCAUK, Auditor OHSMS (SIRIM and STS) /EMS ISO 14000 and Construction Quality Assessment System CONQUAS, CIDB (Now BCA) Singapore),
* Possesses almost 30 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors/Technical Experts for leading consulting firms (local and international), certification bodies including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore), QHSEL Consultancy Sdn. Bhd.
He is also currently holding the Position of Principal Consultant/Executive Director (Special Projects) - Systems and Methods, ESG, QHSE at QHSEL Consultancy Sdn. Bhd.* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”
Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 18000 (ISO 45000) and EMS ISO 14000 for Civil/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Lembaga Tabung Haji - Flood ERP, WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc., Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia, Timur West Consultant : Business Methodology and System, Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team, MPDT Capital Berhad - ISO 9001: 2015 - Consultancy, Construction, Project Rehabilitation, Desalination (first one in Malaysia to receive certification on trades such as Reverse Osmosis Seawater Desalination and Project Recovery/Rehabilitation), ABAC Centre of Excellence UK (ABMS ISO 37001) Joint Assessment (Technical Expert)
He is also rediscovering long time passions in Artificial Intelligence, ICT and National Security, Urban Intelligence/Smart Cities, Environmental Social and Governance, Solar Energy, Data Centers - BESS, Tiers etc. and how these are being applied.
* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia.
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If we start faulting human error (although it may be correct), we are going back to square one seeing only the person but not the system. In engineering and regulatory practice, fatal crashes are analysed using the Safe System Approach recognising that humans make mistakes, but infrastructure, vehicles, and governance systems must prevent those mistakes from becoming fatal. International frameworks such as Austroads Road Safety Audit Guidelines, PIARC Road Safety Manuals, iRAP Star Ratings, AASHTO Green Book, and ISO 39001 Road Traffic Safety Management Systems require: 1) Independent road safety audits at design, construction, and operational stages 2) Continuous asset condition and performance monitoring (pavement, barriers, signage, visibility, and geometry) 3) Enforcement of heavy vehicle standards, load control, and fatigue management 4) Transparent incident reporting with regulatory accountability and enforceable corrective actions Road geometry must also be scrutinised. Curve radius, superelevation (banking), gradient, and sight distance determine whether a road is inherently forgiving or unforgiving. Standards such as JKR Arahan Teknik (Jalan) 8/86, Austroads Guide to Road Design Part 3, and AASHTO Policy on Geometric Design of Highways and Streets specify minimum curve radii and superelevation for given design speeds. A curve designed for 60 km/h but routinely driven at 90 km/h is not merely a driver failure, it is a systemic design and governance failure under Safe System principles. If investigations stop at driver behaviour, we ignore systemic engineering, contractual, and regulatory failures. Mature jurisdictions distribute responsibility across designers, contractors, concessionaires, operators, regulators, and enforcement agencies. Malaysia must institutionalise mandatory safety audits, independent oversight, public disclosure of high-risk road segments, and enforceable remedial actions, not ad-hoc post-mortems after tragedies occur. Road safety is a system engineering problem. Governance failure is often the root cause. hashtag#SafeSystemhashtag#RoadSafetyAudithashtag#iRAPhashtag#ISO39001hashtag#Austroadshashtag#AASHTOhashtag#JKRhashtag#InfrastructureGovernancehashtag#TransportPolicyhashtag#Malaysia
This faded photograph, likely captured in the late 1950s, features "Abang" Jack and "Abang" Tony. Though they were from Kuala Lumpur, they weren't just friends, they were family.
While Jack was a well-known figure in the bustling streets of Bukit Bintang, Tony was the one who shared a bond with my eldest brother so deep it felt like kinship. That warmth extended to my parents and eventually to me. To Tony, I wasn't just a family friend, I was a younger brother.
Years later, when I moved to KL to start my 2nd job, Tony didn't just stay in touch, he stepped up. He supported me financially when I was finding my footing, proving that his loyalty wasn't bound by time or distance. Our last meeting in 1996 at the Wisma Selangor Dredging Executive Club remains etched in my mind. We sat there with a Chinese Indonesian entrepreneur who was captivated by my ISO newspaper columns, a testament to how our lives had evolved since that sunny afternoon on the balcony.
Both have since passed away, with Tony leaving us in the mid-2000s. Meeting his son shortly after felt like a closing of a circle a shared recognition of a bond that defined an era. I miss them both dearly. Those were the days when the air felt lighter, and the word "race" never carried the weight of a wall.
I would like to thank the Client, Consultants (MEP and C&S) including my son Nik Muhammad Hussainy Nik Zafri, Resident Engineers, Project Manager, and the QA/QC and Safety Team for their invaluable insights and collaboration. For transparency and technical reference, I have included engineering calculations in this NCR and notes from Consultants/Engineers/RE. The calculations shared here are simplified technical references for discussion and knowledge sharing. They are not intended to replace formal engineering design or certification by the project’s appointed consultants. Project details have been anonymised to protect client and contractual confidentiality.
1. DESCRIPTION OF NON CONFORMANCE
During routine inspection and site audit, multiple non-conformances were observed related to plumbing, electrical installations, waterproofing, and drainage works. The works were found to be not complying with approved drawings, specifications, and relevant standards.
1.1 Incorrect Plumbing Installation
Water supply and sewer lines installed without proper gradient and support.
Inadequate pipe bedding and backfilling observed,
Pipe joints not sealed as per specification, leading to leakage risks.
As-built routing deviates from approved shop drawings without Engineer’s approval.
1.2 Incorrect Electrical Installation
Electrical conduits improperly embedded in concrete and structural elements without coordination with structural drawings.
Cable trays and trunking installed without proper spacing, support brackets, and earthing.
Junction boxes and manholes installed below flood level without waterproof enclosures.
M & E Consultant Notes :
What You Should NOT Include (Unless You Are the Electrical Designer)
Avoid full system design calculations such as:
Transformer sizing, full load demand calculation, harmonics analysis, coordination and discrimination curves,
These are the Electrical Consultant’s contractual responsibility.
For NCR or Case Study: Best Practice Approach
Include: Measured values, code limits, simple verification calculations, photos and test reports
No waterproof membrane applied to underground utility chambers and culverts.
Inadequate joint sealing at pipe penetrations and construction joints.
Protective screed and drainage layers omitted in buried structures.
1.4 Neglect of Proper Drainage
Inadequate surface and subsoil drainage leading to water ponding.
Missing or blocked weep holes and subsoil drains.
Poor grading and compaction of backfill causing water accumulation around utilities.
.(Notes from RE and SC) - Drainage Flow Capacity Calculation - Surface and subsurface drainage design is typically based on the Rational Method for runoff estimation and Manning’s Equation for pipe capacity.
4. Drainage Failure Engineering Interpretation
Drainage failure typically occurs when:
Pipe diameter is undersized (Qpipe < Qrunoff)
Pipe gradient is flatter than recommended (S too low)
No subsoil drainage leading to hydrostatic pressure buildup
No waterproofing membrane causing seepage into structure
Inadequate discharge points or blocked outfalls
5. Engineering Implications of Poor Drainage
Structural Risks - Increased pore water pressure = reduced soil shear strength, foundation bearing capacity reduction, differential settlement and slab cracking
Building Envelope Risks - Rising damp and mould growth, corrosion of reinforcement, electrical system failure due to moisture ingress
2. REFERENCE
JKR Standard Specification for Building Works (JKR 20800)
JKR Arahan Teknik (Jalan) for road and infrastructure drainage
JKR Arahan Teknik (Jalan) 4/85 – Urban Drainage Design
JKR Standard Specification for Building Works (2014 & latest revisions)
JKR Guidelines for Drainage and Subsoil Drainage
JKR Standard Specification for Electrical Works
JKR Guidelines on Building Electrical Systems
SPAN Guidelines for Sewerage and Plumbing Installation
MS IEC 60364: Low Voltage Electrical Installations
MS IEC 60502: Power Cables
MS IEC 60947: Switchgear and Controlgear
MS EN 12056 - Gravity drainage systems
MS EN 1992 / MS EN 1997 (Eurocode 2 & 7*) – Structural and geotechnical provisions
MS EN 12056: Gravity Drainage Systems Inside Buildings
MS 1228: Code of Practice for Sanitary Plumbing and Drainage
MS 1525: Building Services Energy Efficiency
BS EN 752: Drain and Sewer Systems Outside Buildings
BS EN 1610: Construction and Testing of Drains and Sewers
*Eurocode 7 (EN 1997): Geotechnical Design (drainage effect on soil parameters)
BS 8102 – Code of Practice for Protection of Structures Against Water from the Ground
BS 7671 (Electrical Installations and IET Wiring Regulations)
IEC 60364 Series
CONQUAS (CIDB QLASSIC) - QA/QC Team, HIRARC - HSSE Team
3. TECHNICAL IMPACT ASSESSMENT
3.1 Structural and Operational Risks
Leakage leading to soil softening and settlement of pavements and foundations
Electrical short circuits and system failures due to water ingress
Corrosion of metallic services and premature asset deterioration
Flooding of utility corridors and manholes
Public safety hazards and service disruptions
3.2 Engineering Consequences
Increased maintenance and lifecycle costs
Potential road subsidence and pavement failures
Non-compliance with statutory authority requirements (Local Authority, SPAN, TNB, JKR)
Contractual disputes and LAD exposure
4.0 ROOT CAUSE
5.0 CORRECTIVE ACTIONS
5.1 Plumbing Works
Reinstall pipes with correct gradient and bedding (sand/cement bedding).
Pressure test water lines and leakage test sewer lines.
Update as-built drawings and obtain Engineer’s approval.
5.2 Electrical Works
Reroute conduits away from critical structural zones.
Install proper earthing, supports, and waterproof enclosures.
Conduct insulation resistance and continuity testing.
5.3 Waterproofing
Apply membrane systems (bituminous, HDPE, or crystalline),
Seal all construction joints and penetrations with approved sealants,
Install protective layers and drainage boards.
5.4 Drainage
Install subsoil drains, geotextiles, and filter layers.
Regrade and compact backfill to design levels.
Ensure positive drainage to outfalls.
6. PREVENTIVE ACTIONS
Implement BIM coordination for M&E and Civil works.
Mandatory Inspection Test Plan (ITP) hold points for services installation.
Third-party waterproofing specialist engagement.
Training and certification for plumbing and electrical installers.
SCADA/IoT monitoring for water levels and leakage detection (for critical infrastructure).
7. RISK ASSESSMENT AND REGISTER UPDATES
8. CONCLUSION
This NCR highlights critical non-conformances that compromise structural integrity, public safety, and asset durability. Immediate corrective and preventive measures must be implemented to mitigate long-term engineering and contractual risks.