Today, Knowledge Management today are not limited merely to : (A) 'knowing' or 'reading lots of books/scholarly articles' or (B) data mining, analysis, decision making, preventive actions, or (C) some Human Resources Management issue or (D) some ICT issue. Knowledge Management is about putting your knowledge, skills and competency into practice and most important IT WORKS! For you and your company or your business (Nik Zafri)

There is a fixed point that intersects many other realities.For any event there is an infinite number of possible outcomes. Our choices determine which outcome will follow. That all possibilities that can happen do happen in alternate reality

The information comprised in this section is not, nor is it held out to be, a solicitation of any person to take any form of investment decision. The content of the nikzafri.blogspot.com does not constitute advice or a recommendation by nikzafri.blogspot.com and should not be relied upon in making (or refraining from making) any decision relating to investments or any other matter. You should consult your own independent financial adviser and obtain professional advice before exercising any investment decisions or choices based on information featured in this nikzafri.blogspot.com can not be held liable or responsible in any way for any opinions, suggestions, recommendations or comments made by any of the contributors to the various columns on nikzafri.blogspot.com nor do opinions of contributors necessarily reflect those of http://www. nikzafri.blogspot.com

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Email: nikzafri@yahoo.com

* Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences(local/international) in the capacity of trainer/lecturer and participant. Affiliations :- Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore)

* Possesses 20 years experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knigh Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK) etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – TIJ Consultants Group (Malaysia and Singapore), LSB Manufacturing Solutions Sdn. Bhd. and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients were Adabi Consumer Industries Sdn. Bhd, The HQ of Royal Customs and Excise Malaysia, Veterinary Services Dept. Negeri Sembilan, The Institution of Engineers Malaysia, Corporate HQ of RHB, NEC Semiconductor - Klang Selangor, Prime Minister’s Department Malaysia, State Secretarial Office Negeri Sembilan, Hidrological Department KL, Asahi Kluang Johor, Tunku Mahmood (2) Primary School Kluang Johor, Consortium PANZANA, Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor, Kahang Timur Secondary School Johor, Sultan Abdul Jalil Secondary School Kluang Johor, Guocera Tiles Industries Kluang Johor, MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor, UITM Shah Alam Selangor, Telesystem Electronics/Digico Cable (ODM/OEM for Astro), Sungai Long Industries Sdn. Bhd. (Bina Puri Group), Secura Security Printing Sdn. Bhd, ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group), Bond M & E (KL) Sdn. Bhd., Skyline Telco (M) Sdn. Bhd.,Technochase Sdn. Bhd JB, Institut Kefahaman Islam Malaysia (IKIM), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka), Hospital Universiti Kebangsaan Malaysia, Association for Retired Intelligence Operatives of Malaysia, T.Yamaichi Corp. (M) Sdn. Bhd.LSB Manufacturing Solutions Sdn. Bhd., PJZ Marine Services Sdn. Bhd., UNITAR/UNTEC (Degree in Accountacy) Cobrain Holdings Sdn. Bhd. (Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry), Straits Consulting Engineers Sdn. Bhd. (C & S, Geotech), Malaysia Management & Science University (MSU), Innoseven Sdn. Bhd. (KVMRT MSPR8 - Internal Audit (Construction), Amiosh Resources - Lembaga Tabung Haji - Flood Mitigation etc.

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc.

Note :



Plan to Fail and Fail to Plan.

1. Plan to Fail : Do not plan or do not know 'what' and 'how' to plan

2. Fail to Plan : Do plan but wrong way of planning

(Nik Zafri)

Thursday, May 14, 2015


If no SOLID action is taken, next, this could be your kids or mine!!!
Jika tiada tindakan yang MANTAP diambil, selepas ini, mungkin anak-anak tuan/puan dan anak-anak saya akan menjadi MANGSA!

Saturday, May 09, 2015


1. FOKUS KEPADA 'BEKERJA' DAN BUKANNYA 'BERNIAGA' – mungkin anda sudah terlalu biasa dengan suasana pejabat tempat anda bekerja dahulu. Jadi kerja yang anda lakukan tidak ubah seperti seorang yang ‘makan gaji’. Sepatutnya fokus anda ialah terhadap pembesaran perniagaan dan bukan semata-mata 'bekerja makan gaji'.

2. ANDA MUNGKIN SEORANG 'TUKANG KAYU YANG HEBAT' TETAPI MALANGNYA ANDA TIDAK TAHU BAGAIMANA HENDAK MENJALANKAN 'PERNIAGAAN PERTUKANGAN KAYU'  – ini disebabkan anda terlalu fokus kepada menjadi seorang tukang kayu tetapi anda lupa bahawa perniagaan pertukangan kayu menuntut anda untuk mengetahui aspek-aspek lain seperti *bajet, pemasaran, perancangan, operasi, penstoran, pemeriksaan, aspek kepuasan pelanggan dll*. Dengan kata lain, anda terlalu menumpukan perhatian kepada satu aspek kecil operasi semata-mata.

3. TERLALU CEPAT UNTUK BERKONGSI – mungkin anda merasakan anda tidak cukup modal, maka anda membuat keputusan tergesa-gesa mencari seorang rakan kongsi yang mempunyai wang. 

Akibatnya perniagaan anda tiba-tiba 'tidak menjadi' – bukan kerana anda tidak bijak tetapi anda membiarkan kuasa wang rakan kongsi anda menguasai perniagaan yang anda sendiri bina.

Rakan kongsi anda sebenarnya beranggapan dia adalah seorang pelabur dan bukannya rakan kongsi. Apabila ada ‘mindset’ seperti ini, maka rakan kongsi anda akan menuntut keuntungan kerana dia akan mendakwa bahawa perniagaan anda tidak akan berdiri tanpa bantuannya.

Sebenarnya contoh perkongsian terbaik ialah apabila anda benar-benar telah mendapat keuntungan yang besar setelah beberapa lama berniaga atau keperluan untuk ‘diversify’.  Atau mungkin juga, anda sendiri ingin menjadikan salah satu jabatan anda sebagai  ‘profit centre’ untuk ditukarkan menjadi satu entiti perniagaan kerana potensinya yang besar. Ini adalah beberapa contoh bilakah anda memerlukan perkongsian

Langkah yang baik dan selamat ; jika anda belum bersedia berkongsi; adalah mengambil kakitangan yang berpengalaman dalam perniagaan dan dibayar gaji .

4. ANDA MEMULAKAN PERNIAGAAN DARI 'TIADA APA-APA' DAN BUKANNYA MEMBELI PERNIAGAAN YANG SEDIADA - Walaupun anda membuka perniagaan sendiri kerana anda ingin menjimatkan kos tetapi anda lupa bahawa untuk membina perniagaan anda, banyak aspek* yang anda perlu tahu terutamanya untuk pemasaran dan membina reputasi syarikat – ini akan memakan masa yang amat panjang.

Jika anda tidak mengambilkira faktor-faktor sistem pengurusan yang betul, perniagaan anda tidak akan bertahan lama.

Adalah lebih baik anda membeli sebuah perniagaan yang telah sediada dan bina perniagaan berkenaan sehingga berjaya.

5. BERANGGAPAN BAHAWA BILA IDEA TERCETUS MAKA TERBINALAH SESUATU PRODUK DAN PERNIAGAAN AKAN BERMULA - Sebenarnya pandangan ini kurang tepat.  Perniagaan yang berjaya bukan bergantung kepada idea atau produk semata-mata tetapi kualiti tenaga kerja dan perkhidmatan

Tumpukan masa untuk mengambil kakitangan yang benar-benar berpengalaman dan boleh melakukan kerja. Kerana jika anda terlalu ingin berjimat, sudah pasti anda akan membayar gaji yang murah. Hasilnya, walaupun produk anda berpotensi – anda gagal dalam perkhidmatan pembekalan produk dan memenuhi kehendak/kepuasan pelanggan.

6. DUIT ATAU KEUNTUNGAN? – kesilapan banyak usahawan yang baru bermula ialah untuk mendapat duit atau pendapatan yang banyak dalam tempoh yang paling cepat.  Ini merupakan pemikiran ‘kuantiti dan bukannya kualiti’ – kurang sabar, pengurusan masa yang tidak teratur dsb.  Ini merupakan antara faktor yang paling popular yang menyumbang ke arah kejatuhan sesuatu perniagaan.

Sepatutnya, anda perlu menumpukan untuk mendapatkan keuntungan dan bukannya pendapatan atau duit. Fokus anda ialah kepada pelan perniagaan dan unjuran kewangan. Kesabaran sangat penting kerana walaupun kadangkala memakan masa sedikit tetapi hasilnya sangat memuaskan.

Jika anda tumpukan kepada mendapat duit, maka anda akan risau bila duit anda habis. Sudah menjadi sifat usahawan seumpama ini akan membeli peralatan, automasi pejabat, mesin dsb. yang mahal serta diluar kemampuan. Lebih-lebih lagi apabila lekas ingin mendapat gayahidup 'berjenama dan mewah' - termasuklah tabiat suka 'berjoli'. Maka perniagaan anda hanyalah dibina berdasarkan angan-angan semata-mata.

7. ANDA BERTANDING HARGA SEMATA-MATA - Anda lupa bahawa tujuan perniagaan adalah untuk mendapatkan keuntungan - walaupun pulangannya kecil tetapi margin keuntungan amatlah besar.  Ianya akan memanjangkan hayat perniagaan anda daripada ‘pertandingan mengurangkan harga’ yang biasanya tidak menghasilkan keuntungan yang tinggi atau mungkin 'tidak untung langsung'!

8. ANDA TIDAK MENJALANKAN R & D DAN TINJAUAN PEMASARAN YANG LENGKAP – Anda lebih suka berniaga sesuatu produk mengikut trend semata-mata(orang lain buat, kita juga perlu buat)

Perniagaan tanpa R and D dan tinjauan pemasaran yang lengkap pastinya mengakibatkan kerugian kepada perniagaan anda.

9. ANDA MENDAPAT WANG YANG BANYAK UNTUK 'KALI PERTAMA DAN KALI TERAKHIR' – keghairahan anda untuk mendapatkan wang yang banyak sehingga anda lupa bahawa pelanggan anda itu sepatutnya dijaga. Apabila pelanggan anda tidak dijaga, maka dia pasti tidak lagi menggunakan perkhidmatan dan produk anda.

Lebih 'berat' lagi bila pelanggan anda itu menyebarkan kepada pelanggan-pelanggan yang lain akan betapa teruk dan rendahnya kualiti produk dan perkhidmatan anda terutamanya cara anda memenuhi kehendak dan mengendalikan aduan pelanggan.

Wednesday, April 29, 2015


A leading bumiputera toy store for sales of toys, games, baby products, strollers and car seats for kids and babies
Human Resource Management Briefing
Briefing on new Employee Handbook.
(Based on Employment Act 1955, Industrial Relations Act 1967)
HR Ref : ISO 9001:2008 - 6.2 & 6.2.2
Additional Module :
Introduction to the Significance of Coaching and Counselling in Human Resources (Puan Tetty Henney Zulkifli - founder of E-Smart Learning Solutions)

Flood Mitigation, ERP/DRP/BCP (Amiosh Resources - Lembaga Tabung Haji) - NIK ZAFRI

Dewan Seri Jugra, Hotel TH Kelana Jaya

With Amiosh Resources for Lembaga Tabung Haji – Flood Mitigation,Emergency Response Plan /Disaster Recovry Plan/Business Continutiy Plan 
(Based on MS 1722 (OHSAS 18000) OSHA, MKN Directive 20 & LTH Internal Systems)

Attended by TH State Directors, Branch Managers and TH OSH/SAR team

  • Ice Breaking Session (19/04/2015) - 8.30 pm - 10.30pm
  • Actions to be taken prior, during and post flood (20/04/2015) 8.30 am - 5.00 pm & 8.30pm - 9.30.pm
  • Emergency Drills/Simulation, Development of Draft Flood Emergency Action Plan/Disaster Recovery Plan/Business Continuity Plan - (21/04/2015) 8.30 am - 5.30 pm.

With a great speaker, motivator and HSE Guru Mr. Amin bin Rozak, 
MD/Principal Consultant of Amiosh Resources.

Info sent.

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