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Email: nikzafri@yahoo.com

* Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences(local/international) in the capacity of trainer/lecturer and participant. Affiliations :- Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore)

* Possesses 20 years experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knigh Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK) etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – TIJ Consultants Group (Malaysia and Singapore), LSB Manufacturing Solutions Sdn. Bhd. and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients were Adabi Consumer Industries Sdn. Bhd, The HQ of Royal Customs and Excise Malaysia, Veterinary Services Dept. Negeri Sembilan, The Institution of Engineers Malaysia, Corporate HQ of RHB, NEC Semiconductor - Klang Selangor, Prime Minister’s Department Malaysia, State Secretarial Office Negeri Sembilan, Hidrological Department KL, Asahi Kluang Johor, Tunku Mahmood (2) Primary School Kluang Johor, Consortium PANZANA, Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor, Kahang Timur Secondary School Johor, Sultan Abdul Jalil Secondary School Kluang Johor, Guocera Tiles Industries Kluang Johor, MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor, UITM Shah Alam Selangor, Telesystem Electronics/Digico Cable (ODM/OEM for Astro), Sungai Long Industries Sdn. Bhd. (Bina Puri Group), Secura Security Printing Sdn. Bhd, ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group), Bond M & E (KL) Sdn. Bhd., Skyline Telco (M) Sdn. Bhd.,Technochase Sdn. Bhd JB, Institut Kefahaman Islam Malaysia (IKIM), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka), Hospital Universiti Kebangsaan Malaysia, Association for Retired Intelligence Operatives of Malaysia, T.Yamaichi Corp. (M) Sdn. Bhd.LSB Manufacturing Solutions Sdn. Bhd., PJZ Marine Services Sdn. Bhd., UNITAR/UNTEC (Degree in Accountacy) Cobrain Holdings Sdn. Bhd. (Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry), Straits Consulting Engineers Sdn. Bhd. (C & S, Geotech), Malaysia Management & Science University (MSU)etc.

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc.

Note :



#Motivation #Positive #NikZafri

Congratulations. I notice that many people now (perhaps due to the constraint surroundings) are handling common problems in life in a very matured way. They did their best in everything - putting their hard efforts, great ideas, good statuses and make a U-turn - back to the core beliefs/fundamentals.

Finally putting up their best hopes that everything will turn out well soon. (Patience) Facebook is one of the best places so far where they vent all their emotions hoping that there will be someone out there to understand what they are going through. A more conventional way is to talk to someone - not necessarily to solve the problem but only to express the problems that they are burdening. It helps (to solve many problems)

Don't give up my friends, you all know where to find me.

Monday, March 23, 2015


Workshop on Managing quality in construction, internal auditing and overview of the new DIS ISO 9001:2015 Pembinaan Jaya Zira S/B, Taman Putra Sulaiman, Ampang and Akar Graphic Sdn. Bhd. - March, 2015. Provision of Design Management and Construction Services in Civil and Building Engineering Works

Final day - practical for (mock-up) internal audit for construction industry and overview of upgrading to (DIS) ISO 9001:2015 to include Risk Management.

Saturday, March 14, 2015


Last year Uncle Nadarajah asked for my help and he received assistance from the Welfare Department. Today 14 March, 2014, he saw me again to thank me for my latest assistance.

1) The appeal for financial assistance from the Welfare Department has been approved and increased to few hundred ringgit more,

2) The follow-up on BR1M has resulted him in receiving another assistance,

3) He bumped into an old friend who immediately offered him to drive a cab for his friend's company; after listening to his story about my help.

Thursday, February 26, 2015


23 February, 2015

(The explanation in this short article originated from many sources especially Wikipedia. They have been rewritten to suit the respective clients' requirements. The explanation do not represent the actual contents of the notes/materials used for briefing, training and consultancy)

Project risk management include; not limited to the following; 5 significant elements :

- Plan and manage the risk,

- Identify the risk
- Qualitative and quantitative risk analysis
- Planning risk responses
- Monitor and control

Risk management is one of the ten knowledge areas in which a project manager must be competent

Project risk is defined by PMI as 'an uncertain event or condition that, if it occurs, has a positive or negative effect on a project’s objectives

Good Project Risk Management depends on supporting organisational factors, clear roles and responsibilities, and technical analysis skills

24 February, 2015

Process improvement in any organization must be systematic in order to optimize its underlying processes to achieve more efficient results.

Leaders are responsible for creating the strategic action plans in order to drive the organization towards success


 Start Small - End Big

-Set clear timelines.

- Do not spread resources thinly and focus on the short term payoff.
-Management and primary stakeholders must be involved, or else even a limited implementation will fail.

It is the methodology that both Process Redesign and Business Process Reengineering are based upon.

Sunday, February 22, 2015


Artikel asal ditulis di FB Page Knowledge Management pada 19 November, 2011 (00:54)

Malaysia sudah terbabit dalam kejuruteraan aeronautik terutama oleh institusi pengajian tinggi selain kejayaan syarikat tempatan menjadi pengekspot komponen pesawat.

Namun bidang ini perlu dikembangkan lagi dan dipupuk di kalangan generasi muda supaya menceburinya.

Semenjak adanya Pameran Aeroangkasa dan Maritim Antarabangsa (LIMA) Langkawi dan pada tahun 2008 - Pameran dan Persidangan Inovasi Kebangsaan (NICE) serta lain-lain seumpamanya telah berjaya memupuk nilai kreativiti dan inovasi di kalangan masyarakat selain meningkatkan kesedaran masyarakat supaya Malaysia dapat melahirkan masyarakat yang berinovatif dalam bidang aeronautik dan aeroangkasa bagi menghadapi cabaran masa depan.

Apa yang menarik ialah banyak institusi-institusi pengajian tinggi telah merekacipta produk aeronautik sendiri. Contohnya : Model Pesawat UAV Mosquito dan Sistem Teknologi Airbone Hyperspectral oleh UPM, Helikopter Rotorway Exec oleh UTM (UTM telah mencipta pesawat ringan semenjak 1993) dan lain-lain seumpamanya.

Universiti Tun Hussein Onn Malaysia juga mengambil langkah menandatangani memorandum persefahaman (MoU) dengan 11 buah institusi terkemuka tempatan dalam bidang kejuruteraan penerbangan. Langkah berkenaan sejajar dengan persediaan universiti bagi memperkenalkan program baru dalam Kejuruteraan Teknologi Aeronautik.

Malaysia berhasrat untuk muncul sebagai peneraju utama dalam bidang pengeluaran komponen pesawat, penyelenggaraan pesawat, avionik dan pembangunan modal insan pada tahun 2015.

Potensi untuk bidang aeronautik berkembang di rantau ini sangat memberansangkan. Dianggarkan dalam tempoh 10 tahun, industri penerbangan Asia Pasifik memerlukan 250,000 jurutera dan juruteknik penyelenggaraan pesawat terbang.

Peluang pekerjaan juga terbuka luas kerana pertumbuhan syarikat penerbangan swasta agresif sekaligus memberi lembaran baru kepada graduan dalam bidang ini membina masa depan.

Pertumbuhan pesat bidang aeronatik turut meningkatkan tenaga mahir secara mendadak seterusnya memenuhi hasrat kerajaan untuk memajukan industri ini di dalam negara.

Foto berikut adalah salah satu pesawat yang digunakan untuk tujuan latihan oleh Tentera Udara Di Raja Malaysia (Pilatus PC-7 MK II Turbo Trainer)

Komen balas

Tuesday, February 17, 2015


This is a promotional article. The contents are not meant for implementation. As the author/consultant, I shall not be held liable/responsible for any inaccuracies should the readers/implementers decide to utilise this document.

It is highly advised that -  further details on tailor-made/customized documentation development, workshops, conferences or training, please contact nikzafri@yahoo.com or nikzafri@gmail.com or fill up this enquiry form for RFQ

Saturday, February 14, 2015


(Note : The highlight is done purposely)
Against all odds, I was the only civillian participating in the Law Journal Competition - National Level (certificate signed by the then and Allahyarham Dean of IIU (the legendary Tan Sri Datuk Prof. Ahmad Mohamed Ibrahim) and the then/Allahyarham Hon. Minister of Justice.

The theme of my journal was 'Syariah Law and Civil Law (and its' role in the Constitution)'

I sent a copy to a friend of mine, (now Dato' Paduka) Haji Husam Musa (was then the Press Secretary to Hon. Chief Minister/Menteri Besar of Kelantan) to be forwarded to (Allahyarham) YAB Tuan Guru (Dato' Bentara Setia Haji) Nik Abdul Aziz Bin Nik Mat to get his comments (Allahyarham Tuan Guru was then - only one week holding the Honourable Chief Minister of Kelantan's post) - (a copy was also sent to Tun Dr. Mahathir Mohamed who was then the Prime Minister of Malaysia)

A week later, Hj. Husam faxed an invitation to my parents' office in Kota Bharu - to my surprise - I was granted an exclusive research interview (which lasted around 2 1/2 hours on the subject matter) with the YAB Menteri Besar of Kelantan himself.

I recalled when I first walked in, he greeted me with a 'Salam' and said "Kita duo ni anok branok sebenarnyo, jadi panggil 'Ayoh Zih' doh la deh" ("We are related, so just address me as 'Ayah Zih' (a common way to address an uncle) 

It was a fruitful interview. He praised my efforts and expressed how proud he was seeing my hard work and even said that he foresee that I will become a successful person one day - - perhaps a bridge between the opposition and the government. ('Amin' to that)

A month after the interview, Haji Husam called up my parents saying that YAB Tuan Guru wanted to visit my parents in Lundang, Kota Bharu in his capacity as a relative. I recalled Hj Husam told my parents about the interview. (This was in 1990)
I had a surprise again. YAB Tuan Guru expressed gratitude to my parents including my aunt/uncle despite the political differences - for helping him out in the late 70s (nearly 20 years ago) when he was back from Mecca - was not feeling very well even having a high fever/vomitting/nausea etc. Tuan Guru ended up spending a night at my aunt/uncle's house in Petaling Jaya.
The best parts of (Allahyarham) YAB Tuan Guru Dato' Bentara Setia Haji Nik Abdul Aziz that I will always remember :
1. Despite the political differences, he would never sever the ties of relationship with relatives, (something that I did not see much today)
2. He remembers facts clearly (evident - during my research interview) and he never forgets what others have done good to him even 20 years have passed. Most people do not have that value in them anymore.

Wednesday, February 04, 2015

TransAsia plane crashes in Taiwan river, killing at least 23 people (Source : The Guardian)


Dramatic footage shows regional airliner clipping taxi cab and bridge minutes after takeoff

Footage of TransAsia Airways plane crashing.

A TransAsia Airways flight in Taiwan carrying 58 passengers and crew careened past buildings, clipped a highway and crashed into a shallow stream, killing at least 23 people.

TransAsia GE 235, a domestic flight from Taipei to Kinmen – a small archipelago near mainland China – crashed at 10.56am local time, according to Taiwan’s aviation council, about three minutes after it took off. Astonishing dash-cam videos posted online showed the turboprop ATR 72-600 aircraft in its final airborne moments, turning vertical over a highway and clipping a taxi cab and a bridge with its left wing.

Rescuers are searching into the night for 20 missing people, after 15 were pulled alive from the wreckage.

“Several fire engines, ambulances, water craft and almost 170 rescue staff have been dispatched,” said a press release by the Taiwanese Central Disaster Response Centre. Local TV stations broadcasted footage of rescue workers in life vests and yellow helmets surrounding the plane’s fuselage in inflatable rafts.

At the moment, things don’t look too optimistic,” said Wu Jun-hong, a Taipei Fire Department official who was coordinating the rescue, according to the Associated Press. “Those in the front of the plane are likely to have lost their lives.”

The driver of the clipped taxi cab “has been sent to a local hospital”, an assistant to the Crown Taxi Company’s general manager who identified himself as Mr Yang told the Guardian.

“He has head injury and concussion, but all of his vital signs are stable.” Yang added that the company planned to raise the topic of compensation with TransAsia Airways at a later date.

Rescuers carry out rescue operations after a TransAsia plane crashed into a river in New Taipei City. Photograph: Pichi Chuang/Reuters

The last communication from one of the aircraft’s pilots was “Mayday Mayday engine flameout”, according to an air traffic control recording on liveatc.net.

A flameout occurs when the fuel supply to the engine is interrupted or when there is faulty combustion, resulting in an engine failure.

The flight’s black box has been recovered, according to local media.

“Weather conditions were good and the pilot had 14,000 hours of flying hours and the co-pilot 4,000 hours,” Lin Zhiming, a representative from Taiwan’s Civil Aviation Authority, told reporters on Wednesday afternoon.

Among the passengers were 31 mainland Chinese tourists, travelling with two local travel agencies: Teyung Group, and Flying Tours.

Lin Liqing, manager of the Teyung Group, said that she had just arrived in Taipei to help with the handling of the incident.

“We are currently heading to the crash site and checking the passenger list with TransAsia Airways,” Lin said. She added that the passengers had been sent to eight local hospitals, and that she had not yet been able to visit them.

The manager of Flying Tours said that among 15 mainland Chinese tourists on the plane who were travelling with the agency, he had only confirmed one injured passenger – one of the two infants on board. He had no information on the remaining 14 people.

On Wednesday afternoon, the Taiwanese broadcaster TVBS showed rescuers pulling a toddler alive from the wreckage and rushing him or her to safety.

The chief executive of TransAsia, Chen Xinde, has publicly apologised for the crash.

Wednesday’s crash is the second by a TransAsia flight within the past six months — in July 2014, TransAsia flight ATR-72 crashed while attempting to land in the Penghu Islands soon after a typhoon, killing 48 people. The cause of the crash is still under investigation.


Our deepest condolences to friends and family of the passengers and crew members including those who are affected by this sad tragedy.

Our hearts are with you.

Congratulations to the Rescue Team for the prompt action saving so many survivors and those who are hurt.

(Nik Zafri & Family - Kuala Lumpur - Malaysia)

Saturday, January 31, 2015


A long time ago, I was in Indonesia to accept an invitation from an Indonesian business partner. My visit was for the second time (where 2 years before I was there)

Despite of whatever people were saying that 'things haven’t changed much', I still have the confidence that there have been changes.

Thus, I got into a 'little trouble' with the authorities due to my lack of understanding how to 'settle problems' despite I’ve been there before.

Out of nowhere, a group of good Indonesian Samaritans emerged to the 'rescue'. I could not have done anything without their help. I gave them some money in appreciation to their assistance but they denied it by saying:

 "Kami tolong bukan kerana uang Pak - kita ini serumpun" 
 (We're not helping because of money Sir, it's because we are of the allied nation (from the same root)"

I was touched...Not all are Malays or Muslims - they are all of diverse-races and religions.

In the early 90s, I was hired as HRM for a national project, I noticed Indonesian foreign workers (skilled) were having 'problems' and 'limitations' due to strict conditions imposed by the *sub-contractor hiring them. *(labour-supply supplier/sub-contractor)

Their passports being withheld by respective agencies or the sub-contractor (fear of the foreign workers might run away and I don't blame the contractors), the levy (has to be paid by the workers - monthly deducted from their wages) and income tax rebates/EPF/Socso (if any and wherever applicable) belongs to the employer once they decide to return home (with exceptional to nett-salary - which they get to keep (minimal amount) and the travel documents will be returned to them) - and some 'people' were imposing 'extra charges' per head per month. But what touched my heart most was 'their living conditions" - the so-called 'labour quarters' and some 'inhumane' treatments (which I rather not say)

After serious discussions with the Client and the Main JV Contractors, we decided to take over the foreign workers to be directly under our payroll and the employers (majority : Japanese) have unanimously agreed that I would be in charge of the Indonesians foreign workers welfare. We have paid a hefty sum to compensate the losses of the previous employer. From there things started to change. But there were still old 'habits' where the Indonesians thought that I am the 'new 'tyco' (local colloquial - nearest translation - like some sort of a godfather - LOL) and that they have to pay 'a certain amount of fees' - I denied their gifts of course which have left them baffled. (personal note : Not all Indonesians workers are Muslims, there are Christians and Buddhists as well)

Some still asked "You mean Mr Nik, that all this money we get to keep?". I chuckled and told them 'YES'.

They were still in awe when they get 'hefty' annual bonus (few months) and the levy were borned by the employer and not them, there were no more 'unscrupulous' people to charge them 'per head taxes', no more gangsters coming after them, their past loans were paid fully, their family have moved to better labour quarters - not a single cent need to be paid for rent etc. etc.

In short, they were FREE. (they get to keep their travel documents, passports (of course - an agreement needed to be signed first, they were never left behind in trainings - in fact, they received certificates of trainings)

So to cut the the story short, when the project was about to be completed, we gave them a handsome compensation, I personally handled their income tax rebates - all returned to them, immigration matters, they get to keep their final salary, I (on behalf of the company) even bought the air-tickets for them.

I got to meet almost all of them for the last time in a small farewell gathering together with their families before they left - returning to Indonesia. They all asked me the same questions :

"Abang Nik, kenapa Abang Nik begitu baik dengan kami? Kami tidak beri apa-apa wang pun" (Bro Nik, why are you so kind to us? We didn't give you any money.)

I replied : 

 "Saya tolong bukan kerana uang - bukankah kita ini serumpun?" 
 (I am not helping because of money, ain't we all from an 'allied nation' (from the same root)"

They were shocked and there was a moment of 'suspended animation' (silence)

Then I told them my little story - it was a teary drama and everyone prayed for my good health and prosperity.

The moral of the story is :

"It's easy to turn a blind eye on people we do not know - but be nice to visitors - trust me, somehow you will get the same treatment when your turn comes in and you have to be a visitor to them"

Thursday, January 29, 2015

Wednesday, January 28, 2015


(Once you've read this article - click on the banner)



What is the EUVP?

The European Union Visitors Program (EUVP) invites young, promising leaders from countries outside the European Union to visit Europe to gain a first-hand appreciation of the EU’s goals, policies and peoples and to increase mutual understanding between professionals from non-EU countries and their EU counterparts.
The EUVP is jointly sponsored and administered by the European Parliament and the European Commission. An EUVP visit consists of an individual 5- to 8-day program of meetings with EU officials at the EU institutions in Brussels, Strasbourg and/or Luxembourg. All programs are coordinated and arranged by the EUVP Secretariat rather than by individual participants. Travel and per diem costs are covered by the EUVP.
The program has been in operation since 1974. That first year, 5 selected Americans made their way across the Atlantic. Since then, more than 600 have followed – by the end of 2003, 611 American grantees had visited the EU through the EUVP. In its first years of operation, the program was only open to Americans, its original impetus being to improve knowledge and understanding of EU development specifically among “shooting stars” from the United States. Since then, however, the scope of the program has grown considerably so that, in 2004, the EU welcomed 170 grantees from more than 70 different countries. Nevertheless, American participants continue to make up the largest single-country group.  (Read about the history of the program)

Who is eligible to participate?

Eligible participants include government officials (local, state, and federal), journalists, trade unionists, educators, officials of non-profit and non-governmental organizations, and other professionals aged 30-40 with career-related interests in the European Union. Ideally, candidates will be professionals in a field where their EUVP experience will enhance their understanding of EU-U.S. relations and contribute positively to their chosen career path. Basic knowledge of EU institutions and their functioning is a plus.
Please note that the EUVP is not designed as a program for students: participants are required to have completed their university education or equivalent training and to have been employed for several years in their chosen career field.
As mentioned above, in addition to the United States, EUVP candidates are selected from a large number of non-EU countries throughout the world. Non-US applicants should contact the EU Delegation in the country in which they have citizenship.

How are participants selected?

EUVP participants are selected by a committee chaired jointly by staff of the European Parliament and the European Commission. Sixteen visitors from the United States are selected each year. The total number of visitors worldwide is generally about 160.

What is the application process?

The Washington Delegation is responsible for applications from Americans, living and working in the United States. Please complete the following forms and send the originals by mail and copy by e-mail to the Delegation, no later than the deadline of March 1st 2015.
Applications should be addressed to:

EUVP Coordinator

Delegation of the European Union to the United States of America
2175 K Street, NW
Washington, DC 20037

Faxed applications are accepted at (202) 429-1766, but must be followed by originals in hard copy.

Alumni Relations

Alumni Relations - Section for former EU Delegation interns, EU Visitors Program Participants, Graduate Journalism Students Press Visit Participants, EU Fellows, etc.


Nik Zafri's disclaimer :

The program has no absolute relation to Nik Zafri or this blog. This is a rewritten material or hyperlinks displayed are to promote the program (self-initiatve) to qualified Malaysians - please visit the European Union Visitors Program website for the official information.

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